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I start the last day of the conference in session 9: "Facing Forward: new user services" liberconference.eu/programme/p. first up: "The post-pandemic desk service at university libraries – towards a hybrid future?" by Liv Inger Lamøy & Astrid Kilvik, library of NTNU, Norway.

liberconference.euSession 9 – 52nd LIBER Annual Conference

"what is a digital library on zoom?" was the question the colleagues asked themselves after setting up a first online information desk at the beginning of the corona pandemic. so they started using different methods to find out.

some findings: at the physical and digital desk users ask different types of questions, the choice of physical/digital desk seems to depends on personal preference and convenience.

now the question is: how can they built a hybrid environment, transfering the quality from one form to the other and vice versa, to enrich both? aspects are e.g. the digital "undisturbness" and the physical "approachability".

from the organizational point of view there are questions as well, like resources and priorities, because it's not just a new service, but an organizational change with different interests involved.

now up: @mattistoehr on " (vbib.net/ & @vbib) – An open virtual event format from the community for the community". [disclaimer: I know this German conference event, and it's brilliant! :)]

www.vbib.net#vBIB24 | DIGITALE TEILHABEDie virtuelle Konferenz von BIB und TIB für digitale Bibliotheks- und Informationsthemen. Am 4.–5. Dezember 2024!

"inventing" the began when the 2020 German librarians conference was cancelled due to the corona pandemic. especially colleagues in the twitter community wished for an alternative. so BIB & TIB teamed up and organized a virtual conference within 6 weeks.

over the last 3 years developed a thorough mission statement - and some uniqueness and specifities. :) I was too slow to take a photo of the technical infrastructure slide, but feel free to ask @mattistoehr about the set-up!

@librerli @v_i_o_l_a @wdscholia @JensB Jupp - ganz bewusst im -Beitrag zur @vbib eingebaut. Denn ihr macht in Sachen der von Anbeginn der einfach eine tolle Arbeit! 🙏 Faktisch sind es sogar zwei Slides mit Link zur Konferenz-Serie scholia.toolforge.org/event-se und beispielhaft eine Autorengraph-Netzwerkvisualisierung. Spoiler vor Veröffentlichung des gesamten Foliensatzes: